How To Setup an IVR Call Flow to Maximize Containment Rate
Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and spot ...
Why Customers and Companies Love Interactive Voice Response
IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve ...
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Glenview Public Safety Dispatch Rolling Out New Automated Language Translation System
In November 2023, village trustees approved a contract with Carbyne, Inc. of New York to provide the Apex 911 Phone System for the village. Included with that system is a new translation service which ...